Jefferson University Bookstore

The Jefferson University Bookstore is proud to provide our students, staff, faculty, and alumni, and visitors with a wide range of quality products. The Jefferson University Bookstore is fully owned and operated by Thomas Jefferson University and proceeds help to support university operations.

Shipping Policies
Jefferson University Bookstore is proud to offer you the most competitive shipping rates. We ship all packages UPS ground unless otherwise specified. All of our shipments are professionally packed to ensure the safety of your items in route. All orders will be shipped complete. If there is an item that is not in stock; the order will be held until it can be shipped in its entirety.

On average, your order will be received in 7 - 10 working days. During August or December, delivery times may take longer.

Return
We are confident that you will enjoy our products. If you are not completely satisfied, you may return your items purchased within 14 days from the day you received your order and receive a full refund. All items must be returned in the original condition. If the return is due to our error, shipping charges will be refunded. If the return is not an error on the stores behalf shipping charges will not be credited back. There may also be a 20% restocking fee applied to all returns that are not an error of the bookstore.

Packing list must be included with each return. Returns missing this information can not be credited. If the return is due to our error all shipping charges will be refunded to the original credit card or account used for payment.

Return Policy Instructions
Include the packing slip. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and USPS all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it. Write down your tracking number and keep it until Philadelphia University Bookstore has refunded your money. Ship your return to the following address:

Attn: Returns Department
Jefferson University Bookstore
The Kanbar Campus Center
School House Lane & Henry Avenue
Philadelphia, PA 19144

Arrange for a carrier to pick up your package or drop it off with the carrier. Shipping is the responsibility of the customer and is not refundable, unless due to our error. No credit is given for lost or damaged packages in route to Philadelphia University Bookstore. Please insure and track your package. Returns to Jefferson University Bookstore will be refunded to the original credit card or account used for payment unless a different payment option was selected. A refund will be posted to your credit card or account once your return is received and processed. Processing times for returns vary, and may take up to 30 days from the day the return is received for a credit to be transmitted to your credit card or account. It normally takes 4-10 business days for financial institutions to process the transmitted credit request.

The Jefferson University Bookstore is happy to assist you with any questions or concerns you may have. For general questions, please call 215.951.2717 or email Bookstore@PhilaU.edu

Privacy Policy

Jefferson University Bookstore has agreed that it will collect, store and use personal information obtained from the Alvin & Co., Inc. E-Partner web site only for the defined purposed of supporting and enhancing your customer relationship in connection with the processing of consumer purchases, providing service and support and sharing product, service and Alvin & Co, Inc. news and offerings. Jefferson University Bookstore has agreed to keep confidential all information obtained through the Alvin & Co., Inc. E-Partner web site, however Alvin & Co, Inc. is not responsible or liable for breaches of the agreement on confidentiality by Jefferson University Bookstore. All information received by Alvin & Co., Inc. from the website will be kept confidential by Alvin & Co, Inc. except in the case of federal, state or local governmental subpoena or turnover orders issued by an applicable court or regulatory body.

This site offers the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact Jefferson University Bookstore using the telephone number provided.

This site does collect anonymous data that is not indicative of and cannot be traced to an individual without the cooperation of their Internet Service Provider. This data includes information about the user's remote IP address, referral data (which page "linked" to the present request), and the browser software's user-agent string. This information is accepted passively from the HTTP headers that are sent from the user when requesting any file from the server. The anonymous information collected is used to monitor the usage of this Web site and the interests of those who use it. Data such as the volume of traffic to the server, the number of visitors a certain section of the site receives each month, or the most popular search terms are Analyzed to derive general statistics about the site's reach and the audience's usage patterns.


This site is supported by Alvin & Co. Inc. on behalf of Jefferson University Bookstore. Alvin & Co. Inc. is a national wholesaler who sells through an extensive range of authorized dealers throughout the United States, Canada and overseas.

Alvin & Co. Inc. does not sell your information and encourages our dealer network to maintain the same confidentiality. We may be required, however, to share your personal data in connection with law enforcement, fraud prevention, regulation, and in the event of legal action or to protect Alvin & Co. Inc., its customers, suppliers or the public. At any time you may contact Alvin & Co. Inc. with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion.

Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to alvinco.com are not covered by this privacy statement.

While we strive to protect your personal information, Neither Alvin & Co. Inc. nor Jefferson University Bookstore can ensure or warrant the security of any information you transmit to us, and you do so at your own risk.