New England Reprographics

Pricing

All pricing on this site is Suggested Retail Pricing.
Order Processing

Your credit card is NOT CHARGED until we process your order. Please note that we have a $25.00 minimum merchandise order. Shipping charges can not be used to make up the minimum requirement. On average, your order will be received in 7 - 10 working days.

Back Orders

Traditionally back orders get dropped. Upon request we can request back orders not to be dropped. You will be invoiced for the shipping of the back order or back orders until the order is completed.

Cancellations

Unfortunately, we are unable to cancel orders after they have been processed.

Payment

We accept credit card payment by Visa, MasterCard, and Discover. We will require your security code on the rear of your credit card and your credit card billing address to process your order. Our sales department will be contacting you for your credit card security code in the order conformation process.

Sales Tax

Unless you provide New England Reprographics with a valid and correct tax exemption certificate applicable to your purchase of Products, you are responsible for sales and other taxes associated with the order.  Fax the completed and signed certificate to 508-790-3432 or e-mail it to sales@newenglandrepro.com.

Shipping

We ship UPS, FEDEX and USPS for smaller supplies. Some items my require truck shipping. All shipping Charges are passed on to our customers. This charge IS NOT reflected in your total on the website. Shipping charges are not refundable.

Errors in Your Shipment

If there are any problems with your order, please contact sales@newenglandrepro.com  within 5 business days.

Damaged Shipments

It is your responsibility to inspect your order upon delivery by the carrier. If the container or box is punctured, crushed or shows any signs of the contents being damaged open the package in front on the carrier if possible or have the carrier note on the packing slip that there may be possible hidden damage.  Make sure the delivery person signs the packing slip noting the damage. This will protect you in the event the contents are damaged.

Return Policies

We must be notified within 5 business days if you have a problem with your order, contact sales@newenglandrepro.com.  Returns must be in good re-saleable condition with the original packaging and may be subject to a 20% restocking charge and must have prior authorization before returning them. Credit will not be issued until we receive and inspect the merchandise for resale ability. You are responsible to pay for the return shipping costs.

Include the packing slip. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and USPS all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it. Write down your tracking number and keep it until New England Reprographics has refunded your money.

Ship your return to the following address:

Return Dept.
New England Reprographics
80 Mid Tech Drive
West Yarmouth Ma 02673

Warranties

NEW ENGLAND REPROGRAPHICS MAKES NO WARRANTIES FOR BRANDED PRODUCT, SERVICE, MAINTANANCE OR SUPPORT.

Privacy Policy

New England Reprographics has agreed that it will collect, store and use personal information obtained from the Alvin & Co., Inc. E-Partner web site only for the defined purposed of supporting and enhancing your customer relationship in connection with the processing of consumer purchases, providing service and support and sharing product, service and Alvin & Co, Inc. news and offerings. New England Reprographics has agreed to keep confidential all information obtained through the Alvin & Co., Inc. E-Partner web site, however Alvin & Co, Inc. is not responsible or liable for breaches of the agreement on confidentiality by New England Reprographics. All information received by Alvin & Co., Inc. from the website will be kept confidential by Alvin & Co, Inc. except in the case of federal, state or local governmental subpoena or turnover orders issued by an applicable court or regulatory body.

This site offers the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact New England Reprographics using the telephone number provided.

This site does collect anonymous data that is not indicative of and cannot be traced to an individual without the cooperation of their Internet Service Provider. This data includes information about the user's remote IP address, referral data (which page "linked" to the present request), and the browser software's user-agent string. This information is accepted passively from the HTTP headers that are sent from the user when requesting any file from the server. The anonymous information collected is used to monitor the usage of this Web site and the interests of those who use it. Data such as the volume of traffic to the server, the number of visitors a certain section of the site receives each month, or the most popular search terms are Analyzed to derive general statistics about the site's reach and the audience's usage patterns.


This site is supported by Alvin & Co. Inc. on behalf of New England Reprographics. Alvin & Co. Inc. is a national wholesaler who sells through an extensive range of authorized dealers throughout the United States, Canada and overseas.

Alvin & Co. Inc. does not sell your information and encourages our dealer network to maintain the same confidentiality. We may be required, however, to share your personal data in connection with law enforcement, fraud prevention, regulation, and in the event of legal action or to protect Alvin & Co. Inc., its customers, suppliers or the public. At any time you may contact Alvin & Co. Inc. with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion.

Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to alvinco.com are not covered by this privacy statement.

While we strive to protect your personal information, Neither Alvin & Co. Inc. nor New England Reprographics can ensure or warrant the security of any information you transmit to us, and you do so at your own risk.