DiCarlo Precision Instrument, Inc.

1. Processing Orders: After you have placed your online order one of our Customer Service Representatives will contact you via e-mail or phone within 2 business days to provide you with any additional information regarding your order including shipping rates and delivery times. Your credit card is NOT CHARGED until we receive final approval from you. Once we receive your final approval, your order will be processed and shipped. If you are not comfortable with providing credit card information electronically, or need a faster timeframe call our customer service department at 1-800-974-6298 and a representative will be happy to take your order over the phone.

2. Shipping Charges We ship UPS, USPS, FEDEX and Truck Lines depending on your order and charge our customers the actual shipping cost plus a $5.00 handling fee. If this charge IS NOT reflected in your total on the website, you will be notified of the shipping charges prior to the processing of your order. If you have specific shipping requests, please add them in the comments section when placing your order. You may also specify that you would like to pick up at either of our Salisbury, Maryland locations (please specify when ordering, downtown Salisbury or Northwood Drive). Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify DiCarlo Precision Instrument, Inc. within 10 days of the date of your invoice or acknowledgement if you believe any part of your purchase is missing, wrong or damaged. Unless you provide DiCarlo Precision Instrument, Inc. with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product ship-to location, you are responsible for sales and other taxes associated with the order. Shipping dates are estimates only.

3. Return Policies; Exchanges.  If there is a problem with your order, you must contact us directly within 30 days. Before you attempt to return Product, you MUST obtain prior authorization. You must return Product to us in their original or equivalent packaging. You are responsible for risk of loss, shipping and handling fees for returning or exchanging Product. Additional fees may apply. If you fail to follow the return or exchange instructions and policies provided, DiCarlo Precision Instrument, Inc. is not responsible for Product that is lost, damaged, modified or otherwise processed for disposal or resale. At DiCarlo Precision Instrument, Inc. discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing.

4. Changed or Discontinued Product. DiCarlo Precision Instrument’s  policy is one of ongoing update and revision. DiCarlo Precision Instrument, Inc.may revise and discontinue Product at any time without notice to you and this may affect information saved in your online "cart."

5. Pricing. All pricing on this site is Suggested Retail Pricing. We offer many discounts and specials that may not be published online. Call us directly for the latest specials available.

Privacy Policy

DiCarlo Precision Instrument, Inc. has agreed that it will collect, store and use personal information obtained from the Alvin & Co., Inc. E-Partner web site only for the defined purposed of supporting and enhancing your customer relationship in connection with the processing of consumer purchases, providing service and support and sharing product, service and Alvin & Co, Inc. news and offerings. DiCarlo Precision Instrument, Inc. has agreed to keep confidential all information obtained through the Alvin & Co., Inc. E-Partner web site, however Alvin & Co, Inc. is not responsible or liable for breaches of the agreement on confidentiality by DiCarlo Precision Instrument, Inc.. All information received by Alvin & Co., Inc. from the website will be kept confidential by Alvin & Co, Inc. except in the case of federal, state or local governmental subpoena or turnover orders issued by an applicable court or regulatory body.

This site offers the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact DiCarlo Precision Instrument, Inc. using the telephone number provided.

This site does collect anonymous data that is not indicative of and cannot be traced to an individual without the cooperation of their Internet Service Provider. This data includes information about the user's remote IP address, referral data (which page "linked" to the present request), and the browser software's user-agent string. This information is accepted passively from the HTTP headers that are sent from the user when requesting any file from the server. The anonymous information collected is used to monitor the usage of this Web site and the interests of those who use it. Data such as the volume of traffic to the server, the number of visitors a certain section of the site receives each month, or the most popular search terms are Analyzed to derive general statistics about the site's reach and the audience's usage patterns.

This site is supported by Alvin & Co. Inc. on behalf of DiCarlo Precision Instrument, Inc.. Alvin & Co. Inc. is a national wholesaler who sells through an extensive range of authorized dealers throughout the United States, Canada and overseas.

Alvin & Co. Inc. does not sell your information and encourages our dealer network to maintain the same confidentiality. We may be required, however, to share your personal data in connection with law enforcement, fraud prevention, regulation, and in the event of legal action or to protect Alvin & Co. Inc., its customers, suppliers or the public. At any time you may contact Alvin & Co. Inc. with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion.

Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to alvinco.com are not covered by this privacy statement.

While we strive to protect your personal information, Neither Alvin & Co. Inc. nor DiCarlo Precision Instrument, Inc. can ensure or warrant the security of any information you transmit to us, and you do so at your own risk.