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For questions or concerns regarding your order, please call our customer service department at 800-711-8014.
Print-O-Stat, Inc. stands behind every product that we sell. If you feel you need to return any product that you have ordered the following Terms and Conditions shall completely govern the order and purchase of products ("Order") from Print-O-Stat, Inc. The customer ("Customer"), by placing the Order, agrees to these Terms and Conditions which supersede any terms on any purchase orders to purchase Print-O-Stat, Inc. products.
1. ORDERS AND BACKORDERS. We will make every attempt to limit any backorders. Customer accepts responsibility for the accuracy of the Order and agrees that Print-O-Stat, Inc. may back order any portion of the Order, unless Customer specifies else wise.
2. RETURN POLICY. Print-O-Stat, Inc. OFFERS A THIRTY (30) DAY RETURN POLICY. Print-O-Stat, Inc. reserves the right to deny returns. Also, under certain circumstances there may be restocking fees ranging from 20% to 50% placed on Orders. It is our policy to require return merchandise authorization (RMA) for any returns.
a. RMA Requirements: RMAs will be issued after talking with a Print-O-Stat, Inc. authorized representative. Please call Customer Service at 800 711-8014 and have the invoice and part number in question available when you call. Once a RMA is issued, you have 15 days to return all items listed on the RMA; and only items that are listed on the RMA will be credited. All returns, other than defective product, must be unopened, in original packaging and in resellable condition. The RMA# must be clearly marked on the outside of the box or we will refuse delivery. Credit will be issued after the receipt and inspection of all items listed on the RMA.
b. Freight Damage: We will make every attempt to use packaging that will protect our products; however, it is your responsibility to inspect incoming shipments in the unlikely event that it arrives damaged. If the product is damaged in shipment, you will need to make a claim with the responsible shipper or refuse shipment. If you suspect concealed damage, open immediately in the presence of the driver and note damage on the waybill. If you later discover concealed damage you have 15 days to notify the carrier to make a claim.
c. Errors in shipment: If you have received a miss-shipment due to a Print-O-Stat, Inc. error, you have 15 days to make a claim. Please see RMA requirements
d. Defective Merchandise: We require notification of any defective items within 30 days of receipt. We may require that you consult with our technical support department to verify whether or not a product is defective. The product(s) may either be exchanged or Customer’s account may be credited through the same method of payment used for the original Order. Please see RMA requirements.
3. PAYMENT TERMS. Payment is due in full upon acceptance of an Order by Print-O-Stat, Inc. Print-O-Stat, Inc. will make an attempt to stock sufficient inventory; however, we shall reserve the right to ship partial shipments and Customer agrees to pay for each partial shipment upon shipment. Our prices do not include shipping expenses and are subject to change without advance notice. We accept MasterCard, Visa, and American Express.
4. DELIVERY. Most orders are shipped within 1-2 business days (business days do not include weekends or holidays). Our standard shipping method is UPS ground. UPS Next-Day Air and Second-Day Air service is available at time of checkout. When you select an air shipment option, you are selecting the time in transit. For example a Next-Day Air shipment choice will typically arrive in 2 business days. Customer accepts sole responsibility for freight and insurance, payment of any and all applicable tax, with respect to the Order. Please call our customer service at 800-711-8014 if you have any questions about other shipping options. Print-O-Stat, Inc. observes the following Holidays and will not process or ship any orders on the following days. Memorial Day, July 4, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and January 1.
5. WARRANTY. Print-O-Stat, Inc. WARRANTS THE ORDER FOR A PERIOD OF SIXTY (60) DAYS FOR DEFECTS IN MATERIALS OR WORKMANSHIP ONLY. Print-O-Stat, Inc. HEREBY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, WRITTEN, ORAL, REGULATORY, STATUTORY, EXPRESS, OR IMPLIED, INCLUDING THOSE COVERING FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, NON- INFRINGEMENT, AND THE LIKE, WITH RESPECT TO THIS ORDER.
6. LIMIT OF LIABILITY. Customer agrees that neither Print-O-Stat, Inc., nor its affiliates, agents, officers, or contractors shall have any liability whatsoever for any consequential or indirect or incidental damages with respect to the Order or usage of the product(s) purchased from Print-O-Stat, Inc.. Customer agrees that in no event shall the liability of Print-O-Stat, Inc. exceed the value of the Order.
7. RIGHT TO REVISE. Print-O-Stat, Inc. reserves the right to change these Terms and Conditions of sale at any time. No other revisions to these Terms and Conditions shall be valid unless accepted in writing by an authorized representative of Print-O-Stat, Inc. .
8. ACCEPTANCE OF TERMS AND CONDITIONS. Placing the Order with Print-O-Stat, Inc. shall constitute acceptance by Customer of each of these Terms and Conditions of sale.
Print-O-Stat, Inc. has agreed that it will collect, store and use personal information obtained from the Alvin & Co., Inc. E-Partner web site only for the defined purposed of supporting and enhancing your customer relationship in connection with the processing of consumer purchases, providing service and support and sharing product, service and Alvin & Co, Inc. news and offerings. Print-O-Stat, Inc. has agreed to keep confidential all information obtained through the Alvin & Co., Inc. E-Partner web site, however Alvin & Co, Inc. is not responsible or liable for breaches of the agreement on confidentiality by Print-O-Stat, Inc.. All information received by Alvin & Co., Inc. from the website will be kept confidential by Alvin & Co, Inc. except in the case of federal, state or local governmental subpoena or turnover orders issued by an applicable court or regulatory body.
This site offers the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact Print-O-Stat, Inc. using the telephone number provided.
This site does collect anonymous data that is not indicative of and cannot be traced to an individual without the cooperation of their Internet Service Provider. This data includes information about the user's remote IP address, referral data (which page "linked" to the present request), and the browser software's user-agent string. This information is accepted passively from the HTTP headers that are sent from the user when requesting any file from the server. The anonymous information collected is used to monitor the usage of this Web site and the interests of those who use it. Data such as the volume of traffic to the server, the number of visitors a certain section of the site receives each month, or the most popular search terms are Analyzed to derive general statistics about the site's reach and the audience's usage patterns.
This site is supported by Alvin & Co. Inc. on behalf of Print-O-Stat, Inc.. Alvin & Co. Inc. is a national wholesaler who sells through an extensive range of authorized dealers throughout the United States, Canada and overseas.
Alvin & Co. Inc. does not sell your information and encourages our dealer network to maintain the same confidentiality. We may be required, however, to share your personal data in connection with law enforcement, fraud prevention, regulation, and in the event of legal action or to protect Alvin & Co. Inc., its customers, suppliers or the public. At any time you may contact Alvin & Co. Inc. with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion.
Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to alvinco.com are not covered by this privacy statement.
While we strive to protect your personal information, Neither Alvin & Co. Inc. nor Print-O-Stat, Inc. can ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
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